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NDIS practice management · Built in Australia

Every shift, note and claim in one place.

Ability360 runs the operational side of an NDIS business — participants, rostering, case notes, worker compliance and bulk claiming — so your team stops rebuilding the same spreadsheet every week.

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No card required Data hosted in Australia Price guide updated each release
0 min
Median time to write and submit a case note
0%
Claim lines accepted first time on bulk upload
0 hrs
Admin hours saved per roster week, per coordinator
0 file
Evidence pack exported for a midterm audit

The platform

Eight modules that already know how the NDIS works

Not a generic CRM with disability labels bolted on. Support categories, price guide line items, service agreements and worker screening are first-class objects.

See the week before it goes wrong

One screen for the things that cost money when they slip: unfilled shifts, notes not written, plans running down, claims sitting in draft.

  • Live coverage — unfilled shifts surface the moment a worker declines.
  • Plan burn-down — participants tracking over or under budget, flagged early.
  • Revenue at risk — delivered hours with no claim line behind them.
This week at a glance3 need attention
ItemOwnerDue
Unfilled sleepover — SatRostering2 days
4 case notes unsignedA. NguyenToday
Plan ends — R. PatelCoordination11 days
Bulk claim readyFinanceReady

The whole participant, not a contact record

Plan dates, budgets by support category, goals, service agreement, consents, risk assessments and the full note history on one profile.

  • Budget tracking — allocated, delivered and remaining per category.
  • Service agreements — generated from the plan, e-signed, versioned.
  • Goals and outcomes — linked to the notes that evidence them.
R. Patel · Plan 14 Feb 26 — 13 Feb 27Active
Support categoryAllocatedUsedLeft
Core — daily living$78,400$61,900$16,500
Core — community$21,000$19,880$1,120
Capacity building$14,600$6,240$8,360
Capital — AT$5,200$5,200$0

Rostering that checks itself

Drag a shift and Ability360 checks the worker's screening clearance, their availability, the participant's preferences and the award rules before it lets you publish.

  • Conflict warnings — double bookings, expired clearances, over-hours.
  • Publish to the worker app — accept, decline, clock in with geolocation.
  • Recurring patterns — SIL rotations built once, rolled forward.
Week 3 · September1 conflict
MonPersonal careCommunity
TueSIL rotationTransport
WedClearance expiredSleepover
ThuCapacity building

Notes written on the shift, not on Sunday night

The worker app opens the note pre-filled with the participant, the shift, the goals and the time. Support workers finish it before they leave.

  • Goal-linked — every note attaches to the outcome it evidences.
  • Incident escalation — flag a note and it opens an incident record.
  • Locked and audited — edits keep a full trail for the auditor.
Shift note · 27 Aug · 09:00–13:00Signed
ParticipantR. Patel
Goal worked onIndependent travel — bus route to TAFE
Support providedPrompted route planning, travelled 2 stops unassisted
IncidentNone recorded
SignedA. Nguyen · 13:06 · device verified

Compliance that nags the right person

Worker screening, first aid, police checks, right-to-work, vehicle insurance, training modules — each with an expiry that chases the worker, then the manager.

  • Expiry automation — reminders at 60, 30 and 7 days.
  • Roster lock — a worker with a lapsed clearance can't be scheduled.
  • Onboarding checklist — new worker to first shift, tracked.
Worker compliance4 expiring
WorkerDocumentExpires
S. HaddadNDIS Worker Screening4 days
M. OseiFirst aid & CPR22 days
J. WhitlockVehicle insurance39 days
A. NguyenManual handling7 months

From delivered shift to paid claim

Approved shifts become claim lines against the right price guide item, at the right ratio and time-of-day loading. Export the bulk payment request, import the remittance, reconcile the rejections.

  • Price guide built in — updated with each release, per state.
  • Bulk upload file — formatted for the provider portal, validated first.
  • Rejection handling — failed lines returned to a queue with the reason.
Claim batch · 21–27 AugValidated
Line itemQtyRateTotal
01_011_0107_1_1 Assistance — standard184.0$70.23$12,922
01_002_0107_1_1 Assistance — Saturday42.5$98.83$4,200
04_104_0125_6_1 Community participation96.0$67.56$6,486
01_832_0115_1_1 Sleepover7.0$287.09$2,010

One place the auditor can actually be sent

Policies, procedures, participant files, worker files and forms with version history — and an export that assembles the evidence pack for a given practice standard.

  • Version control — who changed a policy, when, and what changed.
  • Acknowledgements — which workers have read which version.
  • Form builder — build an intake or a risk assessment without a developer.
Document registerv-controlled
DocumentVersionRead by
Incident management procedurev4.231 / 34
Restrictive practices policyv2.034 / 34
Complaints handlingv3.128 / 34
Emergency & disaster planv1.634 / 34

Coordination hours that bill themselves

Track time against coordination line items as you work, keep the provider network per participant, and produce the plan review report from the record you already kept.

  • Time capture — a timer per participant, mapped to the right item.
  • Provider network — who else is engaged, and their agreement status.
  • Plan review pack — goals, progress and spend, generated.
Coordination — AugustBillable 84%
ParticipantActivityHours
R. PatelProvider sourcing — SIL vacancy6.5
K. FerreiraPlan review preparation4.0
D. AhmedCrisis response & escalation9.25
L. BrennanService agreement negotiation3.75

Reporting

The four numbers that decide whether the month worked

Revenue by support category, roster coverage, claim status and hours delivered — updated as shifts are approved, not assembled at the end of the quarter.

Revenue by support category

Claimed value, last six months ($ thousands)

Core supports Capacity building Capital supports

Claim status

Current period · $297,320 raised

Paid $184,220 · 62%
Submitted $71,400 · 24%
Draft — not yet claimed $29,800 · 10%
Rejected — needs rework $11,900 · 4%

Rejections are returned to a queue with the portal's reason code attached, so the same error doesn't repeat next fortnight.

Roster coverage

Share of scheduled shift blocks with a cleared worker assigned · week of 24 August

UNDER 80% FULLY COVERED

Getting started

Live in a fortnight, not a quarter

Onboarding runs as a checklist you can see. Most providers are rostering in week one and claiming from Ability360 in week two.

STEP 01

Import

Participants, workers and active service agreements come across from your spreadsheets or your current system.

STEP 02

Configure

Your roles, permissions, note templates, forms and claim settings — set up with you on a shared call.

STEP 03

Roster

Build the first published week, invite support workers to the app, run it in parallel if you want.

STEP 04

Claim

Generate the first bulk payment request, reconcile the remittance, and switch the old system off.

Compliance

Built by people who have sat through the audit

Ability360 is shaped around the NDIS Practice Standards — incident management, complaints, restrictive practices, worker screening and participant money. When the auditor asks for evidence of a control, the record already exists and can be exported in one pack.

See the audit export
Practice standards readinessAudit-ready
ModuleEvidence sourceStatus
Rights & responsibilitiesAgreements, consentsComplete
Governance & operationsPolicy register, risk logComplete
Provision of supportsNotes, goals, rostersComplete
Support environmentVehicle & premises checks2 open
Module 2a — high intensityCompetency recordsComplete

Pricing

Priced per participant, not per seat

Add as many support workers and coordinators as you need — you're charged on the participants you actually support. All prices in AUD, billed monthly, cancel any time.

Starter
$149 /month

Up to 20 participants. For new and small providers finding their feet.

  • ✓ Participants, rostering, case notes
  • ✓ Worker app with clock in/out
  • ✓ Compliance expiry tracking
  • ✓ Email support
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Growth Most chosen
$399 /month

Up to 80 participants. For providers running rosters and claiming weekly.

  • ✓ Everything in Starter
  • ✓ Invoicing & bulk NDIS claiming
  • ✓ Document register & form builder
  • ✓ Roles & granular permissions
  • ✓ Onboarding call and data import
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Scale
Talk to us

80+ participants, multiple sites or SIL houses at volume.

  • ✓ Everything in Growth
  • ✓ Multi-entity and multi-site
  • ✓ Support coordination module
  • ✓ Custom reporting & API access
  • ✓ Named account manager
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Placeholder — replace before launch

What providers say

These three cards are empty slots. Fill them with real quotes from your pilot providers once you have written permission to use their name — invented testimonials are both a legal risk and the first thing a careful buyer checks.

“Quote from your first pilot provider — ideally about a specific hour saved or an audit passed.”

Name · Role · Provider

“Quote from a support coordinator about the participant record or plan tracking.”

Name · Role · Provider

“Quote from a finance or admin person about claiming and rejections.”

Name · Role · Provider

Free for 14 days

Bring one week of your roster across and see how it feels.

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